Sports / Casino
This page sets out how ok92 handles your account, your data and your rights under our published policy — with access and eligibility determined by your local law and the eligible regions we serve. Read each section carefully so you know exactly where you stand before you use our platform.
Our legal terms exist to make the relationship between you and ok92 clear and fair. We do not make claims about outcomes or guaranteed results, and we do not interpret local law on your behalf. Whether you access the platform using bKash, Upay, or Bank Transfer, your use of those payment rails within our system is subject to the conditions set out in our full Terms of Use, which are published and accessible from your account dashboard at any time. Eligibility to use ok92 depends entirely on your local law and the regions we serve. We do not confirm or deny access to any individual on legal grounds beyond what our published eligibility conditions state. If the law in your jurisdiction restricts or prohibits use of platforms like ours, those restrictions apply to you regardless of technical access. We hold the right to update these terms when needed. When we do, we publish the revised version on this page and, where practical, notify active account holders through the contact method they registered. Continuing to use your account after a policy update is treated as acceptance of the revised terms. For questions about a specific clause, our support team is reachable through the contact paths listed further down this page.
Transactions made through bKash are subject to our payment policy and bKash's own service terms. We record the transaction reference on your account ledger.
Upay wallet activity on your account follows the same policy as all supported payment rails — transaction records are visible in your account history.
Bank Transfer requests are logged under your account and processed according to our published transaction policy, not a separate or faster track.
Our policy applies to your ok92 account and to activity that passes through our platform. It does not extend to third-party services, external websites or any payment provider operating outside our system. Understanding the boundary helps you know when to contact us and when to contact an external party directly.
Policy covers how we manage your login credentials, session continuity across mobile and browser, account status changes and any suspension or closure decisions made by our team.
Policy applies to payment activity processed through our platform — including bKash, Upay and Bank Transfer records — but does not govern the internal rules of those payment providers themselves.
Content published on ok92 — game descriptions, promotional notices, policy pages — falls within our editorial control and is subject to our accuracy and update obligations.
External links, payment provider apps and game studio platforms operate under their own terms. Our policy does not override or supplement theirs, and we are not responsible for their practices.
You have concrete steps available to you under our published policy. You can review your full transaction history directly inside your signed-in account — every bKash, Upay and Bank Transfer entry is logged there with a reference number. If any account detail is incorrect — name spelling, contact email, linked wallet number — you can submit a correction request through our support channel, and we will verify and update it against the document you provide. Raising a question about how we handle your data or account is straightforward. Use the live chat or email route listed in the support section below and state clearly which clause or account action your question relates to. We respond to policy queries as a separate queue from general account help, so referencing the specific section speeds things up. You can also request a summary of what personal information we hold on your account by contacting us in writing.
Open the account history tab when signed in to see every transaction, session log and wallet entry linked to your profile.
Submit a correction through our support channel with the relevant document. We verify and update information within the timeframe shown in your support ticket.
Contact us via live chat or email, cite the clause you are asking about, and we route your message to the policy queue rather than general support.
Write to us through the published email route to request a summary of the personal data we hold on your account. We handle these requests according to our retention policy.
For any question directly related to our legal terms, account conditions or data handling, use one of the contact paths below. We ask that you include your registered account email and the specific section or action your question concerns — this cuts response time significantly and prevents your message from being rerouted through general account support.
Open the chat icon from any page while signed in. State that your query is policy-related so it reaches the right team without delay.
Send your written policy query to the support email address published in the contact section of your account dashboard. Include your account reference number.
The Help section of your signed-in account lists current contact options and links directly to our published terms so you can cross-reference any clause.
We collect only the information needed to operate your account — contact details, wallet references and session data. We do not sell your personal data to third parties. Cookies on our site are used to maintain your session state across mobile and browser, so your account stays warm when you return without logging in again. You can manage cookie preferences through your browser settings at any time, though disabling session cookies will affect how your account loads.
We keep account and transaction records for the period required by our operational policy. After that period, data is removed or anonymised. You can request the specific retention period that applies to your account type.
Session and preference cookies keep your ok92 account accessible across devices. Analytics cookies, if active, are anonymised. Your browser controls let you adjust what is stored at any time.
We protect account access through credential verification on every login. If you notice an unexpected session or login attempt, contact us immediately via live chat or email so we can flag the account.
To request a change to how we handle your account data, write to us through the published email route. We confirm receipt and process the request within the timeframe stated in our policy.
These questions come directly from account holders asking about their rights, data and eligibility. If your question is not here, reach out through live chat or the email route in your account dashboard.
Access and eligibility depend on your local law and the eligible regions we serve. Our published terms apply to all account activity on our platform, but they do not override any restriction that applies in your specific jurisdiction. Check your local law before creating an account.
The full Terms of Use are published and accessible from the Help section inside your signed-in account dashboard. We keep the live version there so it always reflects the most current policy, not an outdated cached copy.
We hold the contact details, wallet references and session data you provided when registering. You can request a written summary of this information by contacting us through the published email route. We process those requests according to our stated retention policy.
Submit a correction request through our live chat or email support with the correct detail and any supporting document we ask for. We verify the change and update your account record. The correction process is the same for bKash, Upay and Bank Transfer wallet references.
Yes. When we update our terms, we publish the new version on this page and notify active account holders where practical, using the contact method on their account. Continuing to use your account after an update means you have accepted the revised terms.
Transaction records are held for the period our operational policy requires. After that, they are removed or anonymised. To find out the retention period that applies to your account specifically, contact us via email and reference the data retention clause.