Sports / Casino
ok92 collects and uses your information only for the purposes described in this policy — running your account, processing wallet activity through bKash, Upay or Bank Transfer, and keeping your session secure across devices. Access to this platform and the rights described here depend on your local law and the eligible region you are in.
This policy sets out what information we collect when you use ok92, how we use it, who we share it with and how long we keep it. We collect the details you give us when you open an account — your name, contact information and the payment method you link, whether that is bKash, Upay or Bank Transfer. We also collect data generated by your activity: session logs, device type, browser, pages visited and the actions you take inside the lobby. We use this information to operate your account, process wallet transactions, detect unusual activity and respond to support requests. We do not sell your personal data to third parties. Where we work with service partners — for example, payment processors that handle bKash or Bank Transfer flows — those partners receive only the data needed to complete that specific task and are required to handle it securely. We may also collect anonymised, aggregated data for internal analysis. Nothing in this policy creates a legal right beyond what applicable law in your jurisdiction provides. If local law in your region restricts or limits any of the uses described here, those restrictions apply. This policy may be updated; the current version is always the one published at this URL.
This policy covers information collected and processed directly by ok92 through your account, your wallet activity and your use of the site or mobile browser. It does not cover third-party services that operate independently. Understanding the boundary helps you know which choices are yours to make here and which fall under a different provider's terms.
Login credentials, session tokens and device identifiers used to authenticate your account fall fully within this policy. We control how this data is stored, accessed and deleted. You can review or update these details through your account settings page.
When you initiate a deposit or withdrawal via bKash, Upay or Bank Transfer, the transaction data passes through the relevant payment processor. We hold a record of the transaction on our side; the processor's own privacy terms govern what they hold on theirs.
Browsing data collected while you navigate the lobby, game rooms or account pages is covered here. This includes cookies and local storage we set. You can manage cookie preferences through the settings shown in your browser or the consent notice we display.
Links to external sites, payment gateways operating under their own brand, and any third-party content embedded in the platform are outside this policy's scope. We encourage you to read the relevant privacy terms for any third-party service you interact with independently.
We want you to feel in control of the information linked to your ok92 account. Several practical actions are available to you, subject to verification and the applicable rules in your region. You can request a copy of the personal data we hold on your account — this typically covers your registration details, linked payment method references such as bKash or Upay, and your transaction history as recorded on our side. If any detail is incorrect — for example, a contact number or email address — you can update it directly in your account profile or raise a correction request through our support route. Where you believe data is being processed in a way that conflicts with this policy or with the law in your jurisdiction, you have the right to raise a question with us before escalating to any relevant authority. We aim to respond to data requests through the same support channel you normally use, and we will confirm receipt so you know the request is being handled.
Open the account section and check the profile and transaction history tabs. For a full data summary not visible there, submit a written request through our support route with your account details for verification.
Most profile fields — email, contact number, linked wallet — can be edited directly inside your account settings. For changes that require identity verification, follow the steps shown on the update screen or contact support.
If something in this policy is unclear or you believe your data has been handled incorrectly, contact us through the published support channel. State the specific concern clearly so we can route it to the right team promptly.
Where local law gives you the right to request deletion of your personal data, submit that request in writing via our support route. We will confirm what can be removed and what must be retained to meet legal or financial record-keeping requirements.
If you have a question about how your data is used, want to submit a data request or need to report a concern, the routes below are the ones we actively monitor. Use the channel that suits your situation — live chat for quick queries, email for formal written requests requiring a record.
Open the chat widget visible in your account area to ask a privacy-related question directly. This route is suited for quick clarifications about what data we hold or how a specific process works.
For formal data requests — access, correction or removal — send a written message via the email address published in the contact section of the site. Include your registered account details so we can verify and process the request.
The account help section within your signed-in area covers common privacy questions, including how to update wallet details such as your bKash or Bank Transfer reference and how to download your transaction history.
Our approach to data handling is built around keeping your information accurate, accessible only to you and retained only for as long as it is needed. We apply access controls so that your account data is not reachable by staff without a legitimate support or operational reason. Sessions are tied to your authenticated device state — if you log out or your session expires, the active token is invalidated. We review our data practices when this policy is updated and publish the revised version at this URL.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies through your mobile browser settings. Blocking certain cookies may affect how your account session behaves when you return to the lobby.
Your login credentials are stored in a hashed form — we do not hold your password in plain text. If you believe your account has been accessed without your permission, use the account security section to change your password and contact support immediately.
We retain transaction records — including bKash, Upay and Bank Transfer references — for as long as required by applicable financial or legal obligations. Account profile data is kept while your account is active and for a defined period after closure, as required by law.
When we make a material change to this policy, we will place a notice in your account area or send a message to your registered contact. Continued use of the account after a policy update means you have had the opportunity to review the new terms.
These are the questions we receive most often about data, account privacy and your rights under this policy. Each answer is specific to how ok92 operates — not general advice.
We collect the registration details you provide — name, email, contact number and the payment method you link, such as bKash or Bank Transfer. We also collect session and device data generated when you use the site. This is covered in full in the policy details section above.
We store a reference to the payment method linked to your account — for example, your bKash number — for transaction reconciliation. Full payment credentials are processed by the relevant payment processor, not stored in raw form on our systems. Their own privacy terms govern that side.
Send a written request through the email address in our contact section, or raise it via live chat in your account area. Include your registered account details so we can verify the request. We will confirm receipt and let you know what data we can provide.
Yes, where local law gives you that right. Submit the request in writing through our support route. We will confirm what can be removed and what must be kept — for example, transaction records that financial or legal obligations require us to retain for a defined period.
We share data only with service partners that have a direct operational need — such as payment processors handling your bKash or Bank Transfer transaction. Those partners are required to handle data securely and use it only for the purpose we shared it. We do not sell personal data.
Session cookies keep you authenticated while you are active in the lobby. If you clear cookies through your mobile browser, you will need to log in again. Preference cookies store your lobby settings. You can manage both through your browser's privacy controls; blocking session cookies will affect account continuity.