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These terms set out the agreement between you and ok92 when you open an account, access the lobby or make transactions using bKash, Upay or Bank Transfer. Access to ok92 depends on your local law and the eligible regions we serve — read through before you start.
By creating an account on ok92 and using any part of the platform — including the sportsbook, live casino tables, slot rooms or wallet functions — you confirm that you have read and accepted these terms in full. We may update these terms from time to time; the version shown on this page at the time of your session is the one that applies. If a material change is made, we will flag it on the account notice area so you can review it before your next session. These terms apply regardless of the device you use to access ok92, whether that is a mobile browser, a desktop, or any other supported method. Your account is personal to you and may not be shared or transferred. Wallet transactions processed through bKash, Upay or Bank Transfer are governed by the conditions stated at the point of transaction as well as by the respective payment provider's own terms. Where a conflict arises between a payment provider's terms and ours, the terms more protective of your account data will be applied where legally permissible. Eligibility to use ok92 depends entirely on your local law and the regions we serve at any given time. If you are uncertain about your eligibility, do not proceed until you have checked the applicable rules in your location.
These terms are specific to your use of ok92. They do not replace or override the rules of any third-party service provider, payment processor or game studio whose content or infrastructure sits within the platform. Understanding the boundary helps you know where to direct a question.
All login activity, session management, account creation and account suspension falls within these terms. Device continuity — picking up a mobile session on desktop — is covered here, not by any third-party rule.
Deposits and withdrawals made through bKash, Upay or Bank Transfer are subject to these terms at the ok92 layer. The individual payment provider's own conditions run alongside ours and are not replaced by this document.
Game content supplied by studios such as Habanero, Pragmatic Play or PG Soft is governed by those studios' licensing conditions. We are responsible for how that content is presented in the lobby, not for the game mechanics or studio-level policies.
External links, affiliate pages and any service outside the ok92 domain are outside the scope of these terms. We do not accept responsibility for content, policies or actions on sites we do not operate.
These terms are not just obligations on you — they also set out what you can ask of us. Your account area is the first place to check: transaction records, session history and current account status are all visible once you are signed in. If something looks wrong in your transaction log — a bKash deposit not reflected, a Bank Transfer pending longer than the window shown at submission — the account history page is the place to start before contacting support. You have the right to request a correction to account details you entered incorrectly at registration, provided you follow the verification steps shown in the account settings section. You can also ask us to clarify any clause in these terms by reaching out through the published support routes. We aim to keep our terms written in plain language precisely so you can hold us to what they say — if a section is unclear, that is something we want to know about.
Signed-in account area shows full transaction history, session log and current wallet balance. Check here first before raising a dispute about a bKash or Bank Transfer transaction.
Errors in your registered name, contact number or Upay wallet reference can be corrected through the account settings page. Follow the identity verification steps shown there.
Any clause you find unclear or believe has been applied incorrectly to your account can be raised via our published support routes. Quote the specific section so we can respond precisely.
If you need to suspend activity on your account or update your registered payment method — including switching from bKash to Bank Transfer — the account support team handles this through the channels listed on the support page.
Questions about how these terms apply to your specific account situation should be directed through the channels published on this site. We do not accept policy queries through unofficial social channels — use the routes below so your question is logged and trackable.
The fastest route for terms questions tied to an active session. Open the chat widget from any page while signed in and reference the specific clause or transaction in question.
For written records of a dispute or a formal request to correct account data, email the address published in the site's contact section. Include your account reference and the relevant transaction ID.
The on-site help centre carries written answers to the most common terms queries, including how wallet verification works for bKash and Upay accounts and what happens when a session is interrupted.
We treat the terms on this page as a live document, not a one-time formality. Here is how we put them into practice across the four areas that matter most to your account.
Account data you submit — including your registered mobile number and payment wallet details for bKash, Upay or Bank Transfer — is held only for the purposes described in our privacy policy. We do not sell or share it with unaffiliated third parties.
We use session cookies to keep you signed in across a mobile and desktop session on the same account. Persistent cookies used for preference memory are described in the cookie notice linked in the site footer.
Your account credentials are your responsibility under these terms. We apply encryption to login and wallet submission pages. If you believe your account has been accessed without your consent, contact support immediately via the published live chat route.
We retain account records for as long as required by the applicable rules of the regions we serve. If these terms change, the update date is shown at the top of this page. Contact email support if you want a record of the version that applied during a specific session.
The questions below cover what we hear most often about how these terms work in practice. If your question is not here, use the live chat or email route shown above.
Yes. These terms apply to every method you use to access ok92, including mobile browser, desktop and any other supported route. Device type does not change your rights or obligations under this agreement.
We flag material term changes in your account notice area. The version in effect at the start of your session applies to that session. Updated terms apply from your next login after the change is published on this page.
Yes. Wallet transactions processed through bKash or Upay are covered at the ok92 layer by these terms. Check your transaction log in the account area first, then contact support through live chat or email with the transaction reference if the record does not match what you submitted.
Open the account settings page while signed in and follow the verification steps shown there. For changes that affect your registered payment method — such as updating a Bank Transfer account number — the support team may request additional identity confirmation as shown in the process.
Studios we carry supply game content only. Data sharing with any third party is limited to what is described in our privacy policy and governed by the data handling section of these terms. We do not share wallet or payment details with game content providers.
Reach out via the published live chat or email support route. Quote the specific clause you believe was applied incorrectly and your account transaction reference. Written queries sent to the support email create a logged record of your dispute for follow-up.